SweetcHome - Privacy Policy

SweetcHome respects your privacy and is dedicated to safeguarding it. We present this Privacy Policy to inform you of our privacy practices, detailing the information collection, processing, and usage procedures specific to SweetcHome. The terms "we," "our," and "us" refer to SweetcHome and its affiliated entities.

Introduction:

In this Privacy Policy, "the website" pertains to the SweetcHome websites (including www.sweetchome.com); collectively, the website and our mobile applications are the "platforms." "You" and "your" denote an individual accessing and using the platforms or the services provided by SweetcHome.

We reserve the right to update or revise this Privacy Policy at any time, with the current version always reflected on this page.

The Information We Collect:

As a data controller, SweetcHome is responsible for the personal information we collect about you. "Personal information" refers to any data that can identify you, which we possess or control. The information we may collect includes:

  • Personal data about you: Provided when you register on the website, update your information, participate in promotions or campaigns, or send support requests. This may include your name, address, phone number, email address, device IP address, date of birth, passport or identification details, survey responses, video and audio recordings, and your interests.
  • Purchase information: Details related to purchases or potential purchases of SweetcHome products or services.
  • Website information: Information obtained from your visits to the website, such as IP address, access date and time, browsing history, and the source website.
  • Financial, payment, and credit data: Information collected for online purchases, including payment instrument details, billing information, and credit reports for mortgage-related services.
  • Other information: Additional data collected to provide services, such as credit scores, payslips, and salary letters.

How We Obtain and Sources of Your Information:

We collect information during our relationship with you from various sources, including:

  • Directly from you when you access and use the platforms, make inquiries, or contact us.
  • From real estate developers, agents, brokers, government sources, affiliates, and business partners
  • From advertising networks, analytics providers, and search information providers.

How We Process Your Information:

SweetcHome processes your personal information in accordance with applicable data protection laws.

We:

  • Process information lawfully, fairly, transparently, and securely.
  • Collect information only for specific, explicit, and legitimate purposes.
  • Use information in a manner relevant to the purposes for which it was collected.
  • Keep information accurate and up-to-date.
  • Retain information only as long as necessary for the specified purposes or as permitted by law.

How We Use Your Information:

We may use your personal information for various purposes, including:

  • Providing requested services.
  • Improving services, products, and platforms.
  • Communicating with you through various channels.
  • Assisting third parties in providing services
  • Conducting market research.
  • Customizing your experience on our platforms.
  • Complying with legal obligations.

Basis for Using Your Information:

We use your personal information based on:

  • Contractual necessity.
  • Your consent.
  • Legitimate interests.
  • Legal and regulatory obligations.
  • Publicly available information.

Who We Share Your Information With:

We disclose or transfer your personal information to:

  • Real estate brokers, agents, developers, and service providers.
  • Landlords
  • Business partners, suppliers, and subcontractors.
  • Members of our group.
  • Competent authorities, as required by law.
  • Third-party service providers supporting our operations.
  • Prospective sellers or buyers in business transactions.
  • Professional advisers and for obtaining professional advice.
  • Credit reporting agencies for mortgage-related services.
  • In compliance with legal obligations to protect rights, property, or safety.

Countries to Which We Transfer Your Information:

Your information may be transferred and stored outside your home country, with appropriate measures in place to ensure protection and security.

Security of Your Information:

We prioritize the security of your personal information and implement measures to prevent unauthorized access, use, alteration, disclosure, or destruction. Access is restricted to authorized personnel.

Retention of Your Information:

We retain your personal information for the duration necessary to fulfill purposes, respond to queries, improve services, or comply with legal obligations.

Your Choices and Rights:

Under applicable data protection laws, you may have the right to access, correct, erase, restrict, object to, or receive your data in a structured format. You can also withdraw consent. Contact us at wecare@sweetchome.com with requests.

Managing Your Marketing Preferences:

To opt out of email marketing or control other marketing preferences, use provided links in communications or email wecare@sweetchome.com. Refer to our Cookies Policy for managing cookies.

Hyperlinks:

Our services may include third-party links. The privacy practices of these third parties are governed by their policies, not ours. We are not responsible for the security or privacy of information collected by third parties.

Privacy of Minors:

We do not knowingly collect information from children. Parents and guardians are encouraged to be involved in their children's online activities.

Updates or Changes to This Privacy Policy

We may update this Privacy Policy, with material changes communicated as required by applicable laws.

Contact Us:

For questions about our Privacy Policy, email wecare@sweetchome.com or send postal mail to the provided address.

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